Skip to main content

​
Overview

The Analytics page helps you understand how your assistant is performing. You can view total conversations, how many provided contact info, and how many were qualified as good leads. Use this data to track trends, evaluate your assistant’s effectiveness, and make decisions about where to improve.

​
What You’ll See

  • Total Conversations
    The number of unique conversations in the selected date range.
  • Conversations with Contact Info Provided
    How many of those conversations resulted in someone leaving their contact info (email, phone number, or both).
  • Qualified Contacts
    Leads who expressed interest and passed your qualification rules.

​
Charts Included

  • Conversations by Channel
    Breakdown of where chats happened — phone, email, or chatbot.
  • Contacts by Qualification Status
    See how many leads were qualified vs. disqualified.
  • Conversations by Channel by Week
    Track how traffic from each channel changes over time.
  • Contacts by Qualification by Week
    See qualification trends week over week.
  • Conversations by Date
    A line chart showing total conversation volume each day.

​
Filters

You can adjust the Date Range at the top of the page to see trends over different periods.
If you’re seeing a low number of qualified leads, you may want to review your qualification rules or update the knowledge and responses in your assistant.
⌘I